If you experience trouble with AWCTS, please submit an incident ticket.
Subject: Nature of the Problem
Description:
- Operating system information (Windows version)
- Internet Browser and version
- Nature of the problem (include specific steps to recreate the issue, case numbers, etc)
- Steps you have taken
- Contact phone number
Module: Identify the Module (ADMIN, AW2, OMB, Soldier, WSFH, or WTU)
Attachments: Only include attachments without PHI/PII
WARNING
The support system (Zendesk) is NOT HIPAA COMPLIANT!
- DO NOT INCLUDE: grid exports, screenshots, or reports containing PHI/PII (redacted items are okay)
Sending the above items may result in HIPAA violations. All violations are reportable and may result in suspension of your AWCTS account. If the Support Desk requires these items, they will correspond with you via .mil encrypted email.
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