How do I know if AWCTS is down?

If you are unable to access AWCTS, there are several possibilities:

• Local network issues
• Unplanned System Outage
• System Maintenance (usually the 3rd Saturday of each month)
• CAC Certificate problems

Planned System outages will be announced in advanced on the AWCTS Accept Term page and site header. Additionally, planned outages are announced via email to AWCTS Administrators and CTP Management Analysts.

If you suspect an outage:

1. Attempt logging in to AKO (www.us.army.mil) to verify that your CAC is working properly.
2. Check this Help Center site, or contact your local AWCTS administrator for information on potential outages.
3. Submit an Incident Ticket to the Support Desk.