Frequently Asked Questions
Please take a look through the F.A.Q. as you may find the answer to your question. If not send us a ticket!
AW2
Tickets
- How do I find my tickets in the Help Center?
- How can I submit a Ticket to the ARCS Service Desk?
- How do I attach a screen shot to my ticket?
- My ticket says there is an attachment, but I don't see it. How do I access it?
- What is the best way to create and update requests via email?
- What should I include in my ticket request?
System
- AW2 Users: Why am I not able to create an General Category issue with AWAP Review Type?
- How do I update my HIPAA Certificate in my profile?
- What information is required on the DD2875?
- How do I request access to ARCS?
- I have an idea on how to improve AWCTS, how do I get my idea implemented?
- When does AWCTS get updated?